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Carsoft 7.4 multiplexer laptop requirements

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I gather that the general consensus will be to send it back. seller) for a refund I want to ensure that I can't do something to make it work. Before I send this unit back to the seller (I bought it off of Amazon from a U.S. The only module I could get to respond was the Instrument Cluster, which I was able to read the codes and erase them. I tried to read individual modules digitally and with the analogue option. I tried to complete a digital read of all modules and all I got was 'module not build or does not respond'. I opened the Carsoft software and opened up the diagnostic page. Turned the computer on and started the van (per suggestions from the DAD thread). I hooked the multiplexer up to the OBDII port on the Sprinter. I hauled the desktop out to the garage and hooked up the computer serial port (COM 1) to the multiplexer ('all K lines wired') that I purchased with the software package.

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I installed the Carsoft 7.4 software on a desktop computer running Windows XP with over 512KB of RAM. So any advice/insght on how to make this happen would be greatly appreciated. I have searched and see that a few have been able to get this version of Carsoft to talk to their Sprinter. I recognize that Carsoft and especially this hacked version is not looked kindly upon in the forum.

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